Your access to patients is through two little door-windows and your office is about 5 feet wide. Welcome to the workplace where our very first podcast guest gets face-to-face with patients: her dispensary.
In this episode, BioPlus Regional Clinical Liaison, Scott Cothran, interviews Allie Anders, Dispensary Manager at Carolina Oncology Specialists, about the biggest problems facing her patients and how COVID-19 has affected the community oncology setting:
What we talked about:
- The biggest problem for her patients is the falsehood that they can’t get access
- We wouldn’t be a healthcare podcast without discussing insurance
- Why she meets with so many mid-levels
- COVID-19 changes in the dispensary & which ones will stick
Stay connected with Working in Oncology on Apple Podcasts, Spotify, or our podcast website.
Here are the show highlights
- A day in the life of a dispensary manager at a community oncology practice (2:38)
- Do your patients believe this falsehood about access? (3:45)
- Ideas for improved workflow by leveraging teams (7:38)
- You aren’t meeting with enough mid-levels (10:48)
- Face-to-face with patients through 2 door windows (12:55)
- The fallout from “the Black Friday in March” & some COVID changes to keep (15:21)
- Shoutout to Smart ID Works for superior customer experience (19:52)
- What’s the future for oncology as a whole? (21:52)
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Guest Bio
Allie is the Oncology Dispensary Manager for Carolina Oncology Specialists in Hickory, North Carolina.
